FAQ

How long does shipping take?

Orders usually process in 1-2 business days and delivery is estimated at 4-6 business days after processing.

Is shipping free?

Yes. Free Shipping on All Orders is the current storefront rule.

What's your return policy?

Return requests must be made within 30 days of delivery and are limited to damaged, defective, incorrect, or materially different items.

Can I return an item I changed my mind about?

No. Change-of-mind returns and shade preference changes are not accepted unless required by law.

How do I track my order?

Use the tracking link in your shipping confirmation email. Tracking can take time to update after carrier pickup.

What payment methods do you accept?

The checkout can support major cards and accelerated payment methods such as Visa, Mastercard, American Express, Discover, Apple Pay, Google Pay, and Shop Pay when enabled by Shopify Payments.

Do you ship internationally?

No. This storefront ships within the United States only.

Is my payment information secure?

Checkout is processed through Shopify using PCI DSS compliant payment infrastructure.

How do I contact customer support?

Email support@meybaallioe.shop or call 1-800-944-0730 during business hours.

How do I request a refund?

Email support@meybaallioe.shop with your order number, issue details, and clear photos before sending any product back.

Why are some interactive tools missing?

External augmented-reality try-on, quizzes, and camera tools are disabled in this clone_site build. Product pages still provide shade names, product imagery, sale pricing, and add-to-cart controls.

What does the compare-at price mean?

This staging storefront uses an 80% off promotional pricing model. Compare-at pricing is a promotion reference and is not a claim that this store previously sold the item at that amount.

Can I send returns to the business address?

No. Contact support first. A return address or replacement instruction is provided only after the order issue is reviewed and approved.

Last Updated: June 19, 2026